Glossary & FAQs
Knowledge
Hub.
Have questions about solar, batteries or how the process works? Our Knowledge Hub is designed to give you clear, straightforward answers to the most common questions about renewable energy systems, installation, rebates and performance.
We have simplified things for you, Choose one of our three packages and no matter your budget, you can install a reliable system in your home.
Ultra Package.
Our Ultra Package is the ultimate in energy independence. Premium performance, and high‑capacity battery storage for complete home resilience.
Pro Package.
By choosing our Pro Package you get more power, more efficiency, more control. A balanced package for households wanting stronger output and better long‑term value.
Essential Package.
Our Essential Package is a smart entry point into solar. Quality and performance that cut everyday costs and reduce your reliance on the grid.
Ultra Package.
Our Ultra Package is the ultimate in energy independence. Premium performance, and high‑capacity battery storage for complete home resilience.
Pro Package.
By choosing our Pro Package you get more power, more efficiency, more control. A balanced package for households wanting stronger output and better long‑term value.
Essential Package.
Our Essential Package is a smart entry point into solar. Quality and performance that cut everyday costs and reduce your reliance on the grid.
General FAQs
Why should I choose Just Better Energy over other solar companies?
Just Better Energy was built deliberately — not to chase volume, rebates, or fast installs, but to raise the standard. Many established companies grew quickly during rebate booms.
That often means:
- High-pressure sales teams
- One-size-fits-all systems
- Install shortcuts
- Great reviews at the time of install, but poor long-term outcomes
We exist to educate Australians, remove confusion, and give homeowners clear, honest choices based on their needs, not sales targets.
What products do you offer?
Our focus is on providing a range of solar panels, inverters and battery storage solutions. We provide tailored solutions for both residential and commercial customers nationwide.
How long does installation take?
Once your order is confirmed, most systems are installed within 2–4 weeks,
depending on product availability and grid connection approvals.
Will my system still work during a blackout?
Yes — if you include a battery with backup functionality, your system can provide
power even during grid outages.
What’s the difference between your Essential, Pro, and Ultra packages?
Essential is budget-friendly, powered by FoxESS. Pro offers higher
performance using AnkerSolix solutions. Ultra is premium, with Sigenergy batteries delivering advanced tech and whole home backup capabilities.
Do you use subcontractors for installations?
No — we pride ourselves on using in-house installation teams to ensure quality
control, faster turnaround times, and better accountability.
What warranties are included?
We provide product warranties ranging from
10–15 years, depending on the package tier and brand. With every installation we also provide a 5 year workmanship warranty.
Do you offer finance options?
Yes — we provide both buy now and monthly repayment options through
trusted finance partners. This means you can enjoy the benefits of solar and battery
storage immediately without large upfront costs.
How much will I save with solar and battery storage?
Savings depend on your energy usage, system size, and location. Most households
see up to 60–80% reductions in energy bills, and we provide a customised savings
calculator to show you exact numbers.
Do I need a battery or just solar panels?
It depends on your goals. Solar panels reduce your bills during daylight hours,
while batteries store excess energy for use at night or during blackouts. Many
customers choose both for maximum savings and energy independence.
Can I monitor my energy usage?
Yes — all systems include monitoring. Entry-level systems provide basic apps,
while premium packages offer advanced AI-ready platforms with real-time analytics.
Are government rebates available?
Yes — depending on your state and eligibility, you may qualify for rebates or
incentives. We’ll guide you through the process to make sure you maximise all
available benefits.
After Installation FAQs
What happens if I have an issue with my system?
Simply contact our support team. We provide active health checks, remote
monitoring, and on-site assistance to resolve issues quickly.
How do I maintain my solar panels?
Solar panels are low-maintenance. We recommend a professional clean every
12–18 months to maintain maximum efficiency.
Do you provide post-install customer support?
Absolutely — our service doesn’t stop at installation. We provide aftercare
support, knowledge base access, and AI chatbot assistance.
Can I add EV charging to my system later?
Yes — many of our premium battery systems integrate seamlessly with EV
chargers, giving you a future-proof energy setup.
Will my system be monitored after installation?
Yes — we provide ongoing monitoring and proactive health checks. Premium
systems include AI-driven monitoring that alerts you to potential issues before they
become problems.
Can I expand my system later?
Yes — many of our batteries are modular and scalable, allowing you to expand
from, say, 10kWh to 20kWh or more as your needs grow.
How will I know my system is performing correctly?
You’ll have access to your monitoring platform, showing real-time performance
and energy savings. Our team also provides regular performance checks.
Do I need to re-apply for government rebates after installation?
No — rebates are typically applied at the point of sale. We handle all the
paperwork for you before installation.
What should I do if my monitoring app isn’t working?
Restart your Wi-Fi and the app. If issues persist, contact our support team for
troubleshooting or a technician visit.
Who do I contact for warranty claims?
Contact us directly — we manage warranty claims on your behalf with the
manufacturer to ensure a smooth process.
What happens at the end of my warranty?
Most of our products are designed to last well beyond their warranty period. We
can advise on upgrades or replacements if needed at that stage.
What if I move house?
You can either transfer the system to the new homeowner (which may increase
property value) or consult with us about relocating your system.
Referral Program.
Share the energy.
Earn rewards.
Share your unique referral link and once your friend's solar or battery system is fully installed, you’ll both be rewarded. Keep referring and keep earning — there’s no limit to how many friends you can send our way.
Just Better Energy acknowledges the Traditional Owners and Custodians of this land, and we pay our respects to all Elders, past and present. We recognise and celebrate their deep and continuing connections to Country, skies, seas and waters.